Frequently Asked Questions

Frequently Asked Questions


Shipping Policy


When will my order be shipped?

All orders will be shipped within 1-2 business days. We only process shipments from Monday to Friday.

Domestic Shipping

We use UPS for all domestic orders. Standard delivery takes 3-7 business days.

International Shipping

All international orders are delivered by DHL. Standard delivery time is 4-21 business days. Customs clearance may cause fluctuations in delivery time. Preppy Prodigy shall not be liable for any customs duties and related fees.

Customer Service


How to check my order status?

Please email HaimErnhard7419@hotmail.com for order updates. Our team will offer full support. You may also contact us for returns, exchanges or other logistics requests.